Our
response time for every customer feedback/complaint in the City is addressed
within 2 days and in the Freeport within 1 day.
GM's
MESSAGE : CUSTOMER SERVICE
Our
company Vision continues to provide the impetus for us to better reach out
to our customers and to the communities we serve. Our task is not just to
deliver water but also to assure our customers that Subicwater can always
be relied on for the continued distribution of safe potable water for all
their varying needs. In dealing with these needs, and through our Customer
Satisfaction Survey, we make an active effort to recognize what the customers
have to say and allow them to portray their role as a stakeholder in this
relationship.
To
enhance customer communication and mobilize our services as immediate response
to customer needs, we revitalized our strategies aimed at improving the
level of our service:
-
“Serbisyong Bigay-Todo” is set forth to provide quality and
on time response to customer needs and feedback
-
Payment Centers are established to facilitate easy water bill payment
for customers
- Comprehensive
Meter Management ensures the accuracy and efficiency of our meters
-
Operation “Walis Inactive” is to encourage reconnections and
reactivate inactive accounts
-
“Bigay Todong Pangongolekta” Program is the intensification
of our collection system
-
“Magnananakaw ng Tubig, Isumbong Mo” Program is our vigilant
endeavor to protect those that are legally connected to us
