As a sign of acceptability and recognition from our customers, average collection efficiency for the year remained high at 93%. The City accounts are better at 95% and the Freeport is catching up at 88%
GM's MESSAGE : COLLECTION EFFICIENCY

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Apart from our responsibility to our customers, comes also our responsibility to our shareholders particularly on the efficiency of our revenue collection.

As a self-sustaining organization, we drive our goals towards the high roads of success and make sure that our engines of movement are well-fuelled, fired up to shift into high gear and continually improving to reach newer heights.

Establishment of payment centers through reputable banks based in the City and the Freeport augurs well to our objective of putting up easy payment access to improve our collection efficiency. To date, our payment centers are gaining grounds and our customers begin to appreciate it.

Acquisition of new meter reading devices and new collection and billing systems complemented the establishment of payment centers. Our read-and-bill policy is another by-product of our creative innovations to ensure that turn-around time for meter reading, billing and delivery is done effectively and with greater accuracy.

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